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Privacy Policy

Last updated: 2 February 2025

1. Introduction

eras (“we”, “us”, or “our”) operates the eras.gg platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform. By using eras, you consent to the practices described in this policy. If you do not agree with this policy, please do not use the Platform.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Email address, username, display name, date of birth, profile picture
  • Payment Information: Billing details processed through Stripe (we do not store full card numbers)
  • Content: Images, videos, and other media you upload as a creator
  • Communications: Messages, support requests, and feedback you send us
  • Identity Verification: Documents or information required for creator payouts or compliance

2.2 Information Collected Automatically

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, features used, time spent, click patterns, search queries
  • Transaction Data: Purchase history, marketplace activity, wallet transactions
  • Cookies and Tracking: We use cookies, pixels, and similar technologies to collect data
  • Location Data: Approximate location based on IP address

2.3 Information from Third Parties

  • Social Login: If you sign in via Google or Apple, we receive profile information they provide
  • Payment Providers: Transaction confirmations and fraud signals from Stripe
  • Analytics Providers: Aggregated usage and performance data

3. How We Use Your Information

We use your information for the following purposes:

  • To provide, maintain, and improve the Platform
  • To process transactions and send related notifications
  • To verify your identity and prevent fraud
  • To communicate with you about updates, promotions, and support
  • To personalize your experience and show relevant content
  • To analyze usage patterns and optimize Platform performance
  • To enforce our Terms of Service and protect our rights
  • To comply with legal obligations and respond to lawful requests
  • To detect and prevent security threats and abuse
  • For any other purpose with your consent

4. How We Share Your Information

We may share your information in the following circumstances:

  • Service Providers: Third parties who perform services on our behalf (hosting, payments, analytics, email)
  • Other Users: Your public profile, username, and collection are visible to other users
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Legal Requirements: When required by law, legal process, or government request
  • Protection of Rights: To enforce our terms, protect our rights, or ensure safety
  • With Consent: When you have given us permission to share

We do not sell your personal information to third parties for their marketing purposes.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Keep you logged in and remember your preferences
  • Analyze traffic and usage patterns
  • Personalize content and advertisements
  • Detect and prevent fraud and abuse

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Platform.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information after account deletion for legitimate business purposes, including legal compliance, fraud prevention, dispute resolution, and enforcing our agreements. Transaction records may be retained indefinitely for financial and legal purposes.

7. Data Security

We implement reasonable technical and organizational measures to protect your information, including encryption, access controls, and secure infrastructure. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, and you use the Platform at your own risk. You are responsible for maintaining the confidentiality of your account credentials.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States and other jurisdictions where our service providers operate. These countries may have different data protection laws. By using the Platform, you consent to such transfers. We take steps to ensure adequate protection of your information in accordance with this policy.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the information we hold about you
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your information (subject to legal requirements)
  • Portability: Request a portable copy of your data
  • Opt-Out: Unsubscribe from marketing communications
  • Withdraw Consent: Where processing is based on consent

To exercise these rights, contact us at support@eras.gg. We may require verification of your identity before processing requests. We reserve the right to deny requests that are excessive, repetitive, or unfounded.

10. Children's Privacy

The Platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us.

11. Third-Party Links and Services

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you access through the Platform.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform and updating the “Last updated” date. Your continued use of the Platform after changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@eras.gg

14. UK/EU Specific Rights (GDPR)

If you are located in the UK or European Economic Area, you have additional rights under GDPR:

  • Legal Basis: We process your data based on consent, contract performance, legitimate interests, or legal obligations
  • Right to Object: You may object to processing based on legitimate interests
  • Right to Restrict: You may request restriction of processing in certain circumstances
  • Supervisory Authority: You have the right to lodge a complaint with a data protection authority